Ocala Auto Repair

Was traveling to Illinois and broke down on I 75, mid Friday afternoon. My replacement transaxle was in Tampa but with quick thinking and efficient work I was back on the road before noon Saturday. Chuck. Shelly and Lester all made this horrendous event a minor hiccup in my life. Can’t say enough nice things about Pals Ocala and the wonderful staff!

Good people and great service. Always Upfront with the repair charges.

I damaged my fuel line. Which I thought was much worse and asked the tow truck driver if he could recommend someone because I wasn't really sure about the place my friend was told me about. He suggested Pals and it was great service. The staff were incredibly friendly. I will be bringing both cars here for now on. Thank you do much.

They took me in right away and repaired my flat tire and I was on my way in less than an hour!

They took very good care of us ! Got us in right away and back on the road. Thanks Pals!

Excellent service and repair work done by professionals. The problem that was an issue is now fixed and corrected.

The repair work was good (the mechanics did great work) however when I went to do the Snap Finance I was under the assumption that it was like a line of credit. When I was being rung up for it Chuck didn't understand how it works because he doesn't usually ring it up apparently. I did not know until the end of the work being done for the day after sitting there for five and a half hours and still needing my two tires put on that it's not a line of credit but a lease agreement against the parts. My bill of $1,500 is in actuality $3,300 paid over a 12-month amount of time. They also took out a $39 initiating fee that I did not know about until after the fact and it almost overdrew my account. That amount of money is ridiculous I was very angry when I looked at the contract and realized I was going to be making payments every two weeks for a year on double the amount of money. My husband was also upset when I got home and now because of this I need to seek further employment. I thought this would be something that would be paid over maybe six months and not nearly as much as the payments are per month as well. Had I known that I would have had the car towed home and started car shopping. I was NEVER offered another form of finance!!I was NEVER OFFERED ANOTHER FINANCING!!!!!!!! After I got the work and still needed the tires, Chuck had the nerve 2 corner me in the shop while I was waiting for my tires when I told him I had good credit simple I would have offered synchrony if I known that I know there were no signs up around the shop that offers at everything says snap. Now they're trying to claim that. And you know what I still say that if I had known that they were going to do this I would have just had the car towed off. Look at the reviews noticed some of the names like Chuck Shelly I know notice that Chuck is the guy who's doing the reviews and Shelly is his wife.

I broke down on my birthday, this past Saturday, about one hour into my four-hour drive to see my family. I got towed to this shop to see if they could fix the broken hose and get me back on the road so I could make it to my birthday celebration. I had already talked to two relatives that said this issue is a quick and easy fix so, I had confidence that I would be back on the road in no time. At first, I was told they would be able to fix it enough for me to get home for about a hundred and fifty bucks. Then, just a short time later, the mechanic came back and said that the hose "snapped off" of where it joins the radiator hose.....now they won't be able to fix it that day, they need to keep the car until Monday, I need two new hoses, and it's going to cost me about $495. I had to rent a car for another couple hundred dollars and then return in a few days which means that I wouldn't be able to head west to the beach where I planned to spend the weekend. When I got home, I showed by boyfriend and dad the invoice and they were outraged! I was going to be charged multiple times more than the parts actually cost. They were not having this so, Monday morning they drove three hours to Ocala and picked up my car. They bought the parts from the auto part store that is in the same parking lot. They fixed my car in about 10 minutes and only spent about $24 for the radiator hose. However, the shop still charged my dad $136 to get the car back for "looking at it". It seems to me like this place saw an opportunity to make some money off a stranded female that didn't know anything about cars. I came in with one broken hose and the next thing I know I have two broken hoses and a quote that's 3 times higher. The whole thing is shady and I would not recommend this shop. They get the one star because they gave me a ride to the car rental place that was 2 miles away.