i went in for a brake job,,wanted to get the 4 pad deal coupon they had,,( clearly stated in the ad shoes would be extra) i had a 2pm apt and car was brought right in and inspection started promptly..after inspection i was told i did have shoes on rear brakes so the coupon for pads could not be done,,and for good reason,,so after going through the options,,i chose one that fit my budget as i am disabled and they did exactly what they said they were going to do,,will go back,,and also all the staff was very nice and answered all my questions,,thanks guys and have a happy holiday season todd